Managed IT Support

With our packages, choose the level of support that is required or give us a call to customize what you require. All our technicians are Australian based, and we are often onsite same day if required depending on the priority.
We really are true geeks that love great innovations and technology. Nothing is too small or too big. Anything from step-by-step instructions on Microsoft Word to Clustered SQL Databases to AD Management and Security.

With Managed IT, we can make sure your systems are secure, up-to-date, working as expected, and performing to their maximum while you concetrate on your core business. Have an issue? Instead of spending hours trying to fix a computer issue, let us look after it.

Starter

$ 220 .00
per month *
  • 4 x Remote Connections
  • 5 x Support Calls
  • Microsoft Updates/Adobe Reader and Antivirus updates (up to 3 devices)
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Economy

$ 330 .00
per month *
  • 5 x Remote Connections
  • 5 x Support Calls
  • 1 x Onsite visit
  • Microsoft Updates/Adobe Reader and Antivirus updates (up to 3 devices)
  • Cloud based backups
  • Live monitoring of systems
Enquire

premium

$ 530 .00
per month *
  • 24/7 Support
  • SOHO with 1 onsite Server and Network support
  • Server Patching/Updates/GPO Management/AD Management (up to 25 users)
  • 8 x Remote Connections
  • 8 x Support Calls
  • 2 x Onsite visit
  • Microsoft Updates/Adobe Reader and Antivirus updates (up to 3 devices)
  • Cloud based backups
  • Live monitoring of systems
Enquire

Custom

Enquire
  • Of course everyone is different. Perhaps you want to customize what you need, just contact us with your requirements; we'll come to your premesis free of charge and commitment free to assess your setup and discuss options. sales@heed.com.au
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Remote Connections are up to 20 minutes. Support calls are up to 30 minutes. Onsite visits are up to 1 hour. Within reason, even a 5 minute call, remote connection or onsite visit will count as 1 used. Office hours are 8:30am to 5:30pm Mon-Fri unless on a 24/7 plan. As we work directly with you to get the best outcome, we put in 110% effort so a minimum of 6 months on all plans is applicable. Thereafter you can cancel any time.