hello@heed.com.au (07) 5641 4086

Australian Based

All of our staff are located in Australia with our head office in Queensland. Being local, we are better prepared for Australian regulations, the economy and understand your audience better.

24/7 Helpdesk

You can call, email or log a ticket anytime so we can solve any IT problem, or assist with your query. It may just be a general IT question, or assistance setting up a new piece of software etc. We are ready to help.

Managed Backups

Ever heard the term 'Backup, Backup and Backup some more'. Well we look after this for you, so you know your data is safe. Backups come in different forms and as such we discuss your requirements and implement the best solution for you.

Cloud Solutions

Hosted Email, Office 365, Azure, AWS, and other Cloud Solutions are what we thrive on. The cloud can help your business be nimble and on-the-go. Incredible uptime, and great flexibility.

Systems Security

Cyber Security is a big deal. Protect yourself and ensure your systems are secure. We monitor core systems 24/7 and use best practise approach to keep you secure and up to date.

Business Continuity / Disaster Recovery

Ensure your business can continue to operate if problems arise. It is essential to have a plan in case something does go wrong. Unexpected things happen all the time; so now is a time to ensure you've got a plan.

Hardware Procurement

We can suggest and procure hardware including PC's, Laptops, Tablets, Printers, Copiers, Phones and the list goes on. We are brand agnostic and recommend what is the best for you and your business.

Change Management

When changing systems, a plan must be put in place and managed properly. We identify risks, create test plans and document reversal plans to ensure changes happen smoothly.

System Management

We manage your systems to make sure they are operating as expected, are up to date, and ensure your systems are streamlined for you.

24/7 Systems Monitoring

We monitor core systems 24/7 so we can take a proactive approach where possible. If we identify any cause for concern, we contact you and start working towards a solution straight away.

Reporting

We report on anything that has changed, helpdesk jobs open, in progress and completed. We keep you up to date on new technologies and report on upcoming changes in the technology sphere that may be of interest to you.

Print, Voice, Phone Services and Consumables

We look after everything IT related. Printers, Copiers, Scanners, Phones and Consumables for these. If your printer/copier allows, we can remotely monitor and automatically order supplies before they run out.

Point of Sales and Payment Systems Support

A good Point of Sales system allows for efficiency and allows your clients to walk away with a good feel. We can help install and manage your POS and or Mobile Payment Systems.

Systems Integration

We get all your systems working together and working for you. This increases output and gives you more time to concentrate on your core business.